Privacy Policy for Carenet Doctor App

Effective Date: 01-07-2025

Carenet respects your privacy and is committed to protecting the personal information you provide when using our mobile application, Carenet Doctor App ("App").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. Please read this policy carefully.

1. Information We Collect

a. Personal Information

• Name
• Email address
• Mobile number
• Medical license details
• Clinic or hospital information
• Profile photo (optional)

b. Professional Activity

• App usage data (appointment logs, notes, prescriptions)
• Patient interactions (e.g., consultation notes, diagnosis, prescriptions)

c. Device & Technical Data

• Device model
• Operating system
• IP address
• App version
• Log data for app crashes and performance

d. Location Data

Only with your permission, we access location data to provide relevant services like proximity-based appointments.

2. How We Use Your Information

• Create and manage your account
• Enable communication with patients
• Schedule and manage appointments
• Generate e-prescriptions and notes
• Ensure app functionality and security
• Provide customer support
• Comply with legal obligations

3. How We Share Your Information

We do not sell your data. We may share your data:

• With your affiliated clinic or healthcare provider (if applicable)
• With third-party service providers (e.g., cloud storage, analytics) under strict confidentiality
• As required by law or to comply with legal obligations
• To protect the rights and safety of our users and the public

4. Data Retention

We retain your information for as long as your account is active or as needed to comply with legal and regulatory requirements.

5. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. These include encryption, secure data storage, and role-based access control.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

7. Children’s Privacy

This app is intended for use by licensed medical professionals only. We do not knowingly collect personal data from individuals under 18.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the updated policy in the app or sending a notification.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Amman-Jordan
Email: Carenet.cloud@eskadenia.com
Phone: +962 6 5510717